dwg138 Privacy Policy

This page describes what we collect when you use dwg138 and how we keep that data protected. We take your privacy seriously and are transparent about the information we gather, how we use it, and who may access it.

When you create an account on dwg138, deposit funds, or play our games, you share personal information with us. We use that information to verify your identity, process your payments, deliver our service, and comply with legal obligations. This policy explains each step of that process.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What We Collect on dwg138

We collect information in several categories:

• Account informationYour email address, username, password, full name, date of birth, and phone number.
• Identity verificationA copy of your government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement).
• Payment informationDetails of your deposit and withdrawal methods. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction details and your account identifier with that service.
• Gaming activityRecords of your bets, wins, losses, and game history on dwg138.
• Device and connection dataYour IP address, browser type, device type, and operating system.
• CommunicationMessages you send through our live chat, email, or support tickets.

We do not collect your payment card details directly. When you deposit via bank transfer or e-wallet, the payment processor handles your card or account credentials, not dwg138. We receive only confirmation that the transaction succeeded.

How We Use Your Data

We use the information we collect for specific purposes:

• Account verificationWe verify your identity to prevent fraud and comply with anti-money-laundering (AML) regulations. This is mandatory before you can access live tables or withdraw funds.
• Payment processingWe use your payment details to process deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and other supported methods.
• Service deliveryWe use your account information to deliver dwg138's games, maintain your balance, and track your activity.
• Legal complianceWe retain records to comply with financial regulations, tax obligations, and anti-fraud requirements in the jurisdictions where we operate.
• Customer supportWe use your communication history to respond to your questions and resolve issues.
• Security and fraud preventionWe analyse your activity to detect unusual patterns, prevent account takeovers, and protect against fraud.

Third-Party Processors

We work with external companies to deliver dwg138. These processors handle specific functions but do not own or control your data:

• Payment processorsCompanies that process deposits and withdrawals via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. They receive only the information needed to complete your transaction.
• Identity verification servicesThird-party providers that verify your ID and address documents. They receive your documents but do not retain them after verification is complete.
• Hosting and infrastructureOur servers may sit outside your jurisdiction. Data stored on these servers is encrypted and protected by contractual agreements.
• Customer support platformsTools we use to manage live chat and email support. Your messages are stored securely and accessed only by our support team.

We require all processors to sign data protection agreements. They may not use your information for their own purposes or share it with others without our permission.

Your Rights on dwg138

You have the right to:

• Access your dataRequest a copy of all information we hold about you.
• Correct your dataAsk us to update or fix inaccurate information in your account.
• Delete your dataRequest deletion of your account and associated data, subject to legal retention requirements.
• Restrict processingAsk us to limit how we use your information in certain circumstances.
• Data portabilityRequest your data in a portable format so you can transfer it elsewhere.

To exercise any of these rights, contact our support team through your dwg138 account dashboard or email us directly. We will respond within a reasonable timeframe, typically within 30 days.

Cookies and Tracking

We use cookies to improve your experience on dwg138. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and analyse how you use our platform.

We use two types of cookies:

• Essential cookiesRequired for dwg138 to function. These include session cookies that keep you logged in and security cookies that protect against fraud.
• Analytics cookiesHelp us understand how players use dwg138. We use this information to improve our service, not to track you across other websites.

You can disable cookies in your browser settings, but doing so may affect your ability to use dwg138 fully. We do not use third-party tracking pixels or cross-site tracking.

Data Retention on dwg138

We retain your data for as long as necessary to provide dwg138 and comply with legal obligations. Typically, this means:

• Account information is retained while your account is active and for a period after closure for legal and tax purposes.
• Identity verification documents are retained for the duration of your account plus a retention period required by anti-money-laundering regulations.
• Payment records are retained for financial and tax compliance, typically 5-7 years.
• Gaming activity logs are retained to resolve disputes and comply with gaming regulations.

After the retention period expires, we securely delete or anonymise your data. You can request early deletion subject to legal holds.

Security of Your Data

We protect your information using industry-standard security measures:

• All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security).
• Passwords are hashed and salted, so we never store your actual password.
• Identity documents and sensitive information are encrypted at rest on our servers.
• Our team accesses your data only when necessary and under strict access controls.
• We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

While we implement strong security practices, no system is completely immune to breaches. If we discover a security incident affecting your data, we will notify you promptly and take steps to mitigate harm.

Jurisdiction and Legal Basis

dwg138 operates across multiple Indonesian regions—Jakarta, Surabaya, Bandung, Medan, and Semarang. Our data processing is governed by the laws of the jurisdictions where we operate and where you access our service.

We process your data based on:

• Your consent – You agree to our privacy policy when you create an account.
• Contract performance – We process data necessary to deliver dwg138 and fulfil your requests.
• Legal obligation – We process data to comply with financial regulations, tax laws, and anti-fraud requirements.
• Legitimate interest – We process data to protect our platform, prevent fraud, and improve our service.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your data, contact our support team through your dwg138 account dashboard. You can also email us directly with privacy concerns.

We will respond to privacy inquiries within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

This privacy policy is effective as of the date posted on dwg138. We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our platform and updating the effective date.